About Me
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Hi there! I'm Rajul Srivastava, a Software Engineer passionate about transforming ideas into impactful web products. I thrive on crafting user-centric experiences that blend technical excellence with intuitive design. My expertise lies in full-stack web development, allowing me to shape products from concept to launch.
Throughout my career, I've spearheaded the development of products that are now used by millions, both as a consultant guiding clients and as a co-founder bringing my own visions to life. I thrive on collaborating with cross-functional teams, ensuring seamless alignment between business goals and technical execution.
My core focus is on building products that solve real problems and delight users. Whether it's streamlining complex processes or creating engaging interactions, I'm committed to delivering solutions that exceed expectations.
Product Highlights
Unique HR
Empowering businesses to streamline HR operations, boost efficiency, and cultivate a thriving workforce.
- Talent Acquisition & Management
- Employee Engagement & Retention
- Compliance & Risk Management
Quipchat
Transform customer experiences with our intuitive chatbot platform. Build personalized conversations that foster lasting relationships and drive growth.
- Effortless Engagement
- Brand Consistency
- Customization & Flexibility
- Continuous Improvement
Featured Projects
- Live Chat/Chatbot
- GEN AI Integrations
- Smart Assist
Live Chat/Chatbot
Spearheaded the design and development of a highly scalable, real-time chatbot platform utilizing JavaScript, HTML5, CSS3, Strophe.js, XMPP, PHP, and MySQL. This platform seamlessly integrates live chat functionality, empowering leading brands like Zepto, Flipkart, BigBasket, and Bisleri to deliver exceptional customer service.
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Real-Time Agent Interaction
Enabled real-time communication between customers and support agents through WebSocket technology, ensuring instant message delivery and a seamless live chat experience.
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Flow Based Chatbots
Designed and implemented sophisticated flow-based chatbots to guide users through specific conversational paths, ensuring efficient issue resolution and task completion.
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GenAI Integrations
Integrated Gemini and OpenAI with the knowledge base and chatbots to create a smart assistant capable of understanding and responding to customers in real-time
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OCR (Optical Character Recognition)
Implemented OCR capabilities to extract information from images and documents uploaded by customers. This allowed the chatbot to process visual data and provide relevant assistance, further improving the customer experience.
The platform's scalable architecture ensures smooth operation even during peak traffic, reliably serving over 2 million users. Leveraging natural language processing (NLP) and machine learning algorithms, the chatbot automates responses to common customer queries, achieving a 65% automation rate and significantly reducing the need for human intervention. This automation has resulted in a 40% improvement in average first response time and a 20% increase in overall customer satisfaction.
Tech Stack: JavaScript, HTML5, CSS3, Strophe.js, XMPP, PHP, MySQL
Smart Assist - Agent Assistant
Engineered and launched a cutting-edge smart widget for Flipkart Jeeves, Tata 1mg, BigBasket, Dhani, and Khatabook, empowering customer support agents with a suite of intelligent features to streamline their workflow and deliver efficient solutions.
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Decision-Tree Based Flows
Designed and implemented intelligent decision tree-based flows that guide agents through complex troubleshooting processes, ensuring accurate and consistent issue resolution.
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FAQ Integration
Seamlessly integrated a comprehensive FAQ knowledge base into the widget, allowing agents to quickly access relevant answers to common customer questions and provide faster support.
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Live Chat Support
Incorporated a real-time live chat feature within the widget, enabling agents to escalate complex inquiries to live chat specialists for immediate assistance, thereby improving customer satisfaction and reducing response times.
Tech Stack: Javascript, React, HTML5, CSS3, PHP, MYSQL, Laravel, PostMessages
GEN AI Integrations
Led the development of a cutting-edge platform that leverages Generative AI to revolutionize customer support and content creation. This platform empowers users to:
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FAQ Generation
Automatically generate comprehensive, question-based FAQs from uploaded PDF documents or scraped web content. This feature significantly reduces manual effort and ensures consistent, accurate information for customers.
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Co-pilot for Agents
Provides real-time assistance to customer support agents by suggesting relevant answers and solutions from the knowledge base or scraped web content based on the context of customer inquiries. This feature enhances agent productivity and improves response quality.
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Smart Assist
A proactive feature that anticipates customer needs and automatically offers helpful information or solutions, even before the customer asks a question. This is based on the user's browsing behavior, past interactions, and the content available in the knowledge base or website.
Tech Stack:Javascript, React, HTML5, CSS3, PHP, Node.Js, MYSQL, Laravel
Projects
Self-Serve Applications
Led the integration of self-serve platforms for clients like Nykaa, Mudrex, Furlenco, and GoldenABC, impacting 1M+ customers with personalized solutions and resources.
Tech Stack:Javascript, HTML5, CSS3, PHP, Node.Js, MYSQL, Laravel, PostMessages
Customer Support Portals
A centralized platform offering features like a knowledge base, ticketing system, live chat, and user forums, enhancing user experience and self-service capabilities.
Tech Stack:Javascript, HTML5, CSS3, PHP, Laravel
Query Manager
A tool designed to manage and optimize database queries within an application. It provides functionalities such as query generation, execution, optimization, and result caching.
Tech Stack:Javascript, HTML5, CSS3, PHP, Laravel, MYSQL
Website Development
Oversaw the development and maintenance of the company website, achieving a 50% reduction in load time, enhancing user experience, and optimizing SEO.
Tech Stack:Wordpress, Vue.js, Javascript, HTML5, CSS3, PHP, Laravel
CX-Support
Addressed real-time customer issues and coordinated product enhancements. Played a key role in the product development process, from ideation to implementation, ensuring features aligned with user needs
Tech Stack:Javascript, HTML5, CSS3, PHP, Laravel
Experience
Quipchat
Co-Founder
Sept 14th, 2024 - Current
- Full-Stack Development: Successfully brought Quipchat to life, managing all aspects of its creation, including concept, design, coding, and deployment.
- User-Centric Iteration: Continuously gather user feedback and rapidly iterate on Quipchat's features to ensure an engaging user experience.
- Early-Stage Growth: Actively seek out and engage early users, fostering a community around Quipchat and building momentum for future growth.
- Marketing & Branding: Crafted Quipchat's brand identity and executed marketing strategies to attract and retain users.
- Business Development: Explored potential partnerships and revenue models to ensure the sustainability and growth of Quipchat.
Unique HR
Technical Solution Consultant
Aug 12th, 2024 - Current
- Product Visionary: Spearheaded the creation and execution of the product, from concept to launch.
- Project Alignment: Ensured project deliverables consistently met client expectations and stayed within defined goals.
- Client Interaction: Skilled in client interactions, maintaining clear communication and delivering solutions that meet client needs.
Kapture CX
Team Lead
Nov 14th, 2018 - Aug 2nd, 2024
- Team Leadership: Managed and led a team of 12 developers, fostering collaboration and achieving project milestones.
- Web Development Expertise: Proficient in web development and UI/UX principles, ensuring seamless user experiences and engaging interfaces.
- Scope Management: Successfully managed project scope, ensuring alignment with client expectations and project goals.
- Client Interaction: Skilled in client interactions, maintaining clear communication and delivering solutions that meet client needs.
- Best Practices Implementation: Implemented best practices for code quality, performance optimization, and security across all phases of development, ensuring robust and efficient applications.
Favworks
Web Developer
Oct 2nd, 2017 - Nov 2nd, 2018
- Web Development Skills: Proficient in web development and knowledgeable in UI/UX principles, focused on creating seamless user experiences and visually engaging interfaces.
- Best Practices in Development: Implemented best practices to enhance code quality, optimize performance, and ensure security throughout the development lifecycle, contributing to the creation of robust and efficient applications.
Skills
Technologies
- JavaScript
- CSS
- HTML5
- SMTP
- SEO
- Generative AI
- React
- DevOps
- Node.js
- PHP
- Python
- MySQL
Frameworks & Libraries
- Laravel | Codeigniter | Next.js | Express.js | Vue.js | jQuery | Strophie.js | Socket.IO | Bootstrap | WordPress
Google Cloud Platform (GCP)
- Google Compute Engine (GCE)
- Google Cloud Storage (GCS)
- Google Analytics
- Google Console
- Google Cloud Monitoring and Logging
Tools & Software
- Git | Jira | Retool | Bitbucket | GitKraken | SourceTree
Areas of Expertise
- Team leadership & project management
- CI/CD Pipelines - Bitbucket
- Customer self-service platforms
- Web development & optimization
- Conversational AI & NLP
- UI/UX principles
- Agile methodology
- Client Interactions